In his Return Steve Marshall referenced a poem entitled Hieroglyphic Stairway.

Something with such a name can either be pretentious or genius. Or both?

Labels aside, what matters is that it compelled me to watch it.

Dellinger's delivery of the pertinent question is impeccably imperfect.

Inspired, I felt a rush of similar inquiry, translated to our business context:

What did you do once you knew that process isn't good enough?

What did you do once you knew you don't know enough?

What did you do once you knew you are wrong?

What did you do once you knew that is not the only truth?

What did you do once you knew that the customer wasn't happy?

What did you do once you knew that the customer was overcharged?

What did you do once you knew that the customer couldn't find a way to reach you and ask for help?

What did you do once you knew that your supplier's supplier uses child labour?

What did you do once you knew slanderous rumours are shared?

What did you do once you knew your co-worker is bullied and mobbed?

What did you do once you knew some of your co-worker wages are so low they cannot afford debt-free livelihood?

What did you do once you knew management bonuses are awarded on perception instead of performance?

What did you do once you knew disruption is coming?

What did you do once you knew your customers are unhappy?

What did you do once you knew abuse is taking place within your organisation?

What other questions can you come up with?

And more importantly, can you live with your answers?

Upcoming growth opportunities with Bruno:

A lot of exciting webinars coming up:

July 21st: Corporate innovation webinar series by Bruno Pešec: How to formulate a winning innovation strategy.

July 22nd: Leading to Learn: People-centered leadership practices to foster a culture innovation and continuous learning with Katie Anderson and Bruno Pešec.

August 12th: Does culture really eat strategy for breakfast? And other musings with Cris Beswick and Bruno Pešec.

Three latest posts:

A slice at a time
Breakthrough innovation happens more often within a culture that fosters everyday innovation.
With eyes wide open
How can you use visualisations to ask better questions?
Infinite progress
One easy way to waste more time than you save.

Bruno Unfiltered is a weekly newsletter bringing you Bruno's latest thoughts on contemporary topics in his signature style. No one and nothing is spared.