The secrets to growth

Get your hands dirty. Go where the work happens. Observe, think, act, reflect. Repeat. Again and again.

Always carry a business card-sized note with the two most important questions:

• How can I make my people's work easier?
• How can I create value for my customers?

Ask many questions; ask to learn. Listen with more than your ears, and do so attentively.

Write down your observations, thoughts, and reflections. Revisit them to have a conversation with your past self.

And last, but not least, do not hesitate to take action. Every day, every week, every month. Growth comes gradually, then suddenly. Be prepared.