Leading and innovating during crisis

Three years ago I detailed best practices for leading and innovating during tumultuous times. Given that times are still roily, I though you might appreciate a refresher.

Five areas to focus on during chaos and upheaval:

• Seize control and align everybody.
• Visualise work and priorities.
• Ensure regular, straightforward, and candid communication with all employees.
• Ensure regular, straightforward, and candid communication with customers, partners, and vendors.
• Prioritise and confront difficult decisions.

Five best practices for corporate innovation in turbulent times:

• Don't try to weather the storm by locking yourself away.
• Accept that current reality is different.
• Relentlessly focus on the customer and value creation.
• Focus creativity on revenue generating innovations; cost reduction is a side effect of pursuing value creation.
• Take care of your own and of your peers' well-being.

As always, feel free to reach out should you have specific questions.