On making better decisions

I recently had a great conversation with Steve Pappas of the Science of CX podcast.

Here are some of the key takeaways from our episode:

• Exploring what being a minimalist world traveler means.
• Insight into Bruno’s new book Augmented strategy: How to combine human intuition with insights from data, to make better strategic decisions faster.
• How to convert the overwhelming amounts of data that are at our disposal and use it to enhance our decision-making processes.
• The different types of data that are out there and which ones business leaders should be keen on.
• Why most companies just collect CX data and do not take action, thus leaving them stuck in the primitive stages.
• Knowledge and information management within an organization.
• Identifying high stake decisions.
• Modern innovation strategies. Why companies should tackle problems individually when creating a foundation.

You can listen to the episode here, or using the player below: