Get your hands dirty. Go where the work happens. Observe, think, act, reflect. Repeat. Again and again.
Always carry a business card-sized note with the two most important questions:
- How can I make my people's work easier?
- How can I create value for my customers?
Ask many questions; ask to learn. Listen with more than your ears, and do so attentively.
Write down your observations, thoughts, and reflections. Revisit them to have a conversation with your past self.
And last, but not least, do not hesitate to take action. Every day, every week, every month. Growth comes gradually, then suddenly. Be prepared.
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