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# The silent slip
- URL: https://www.pesec.no/the-silent-slip/
- Published: 2026-04-27T05:00:00.000Z
- Updated: 2026-04-27T05:47:10.000Z
- Description: Pause and reflect to ensure the right people are being served.
- Author: Bruno Pešec
- Tags: Leadership, Strategy, Innovation

Over time the organisation's systems will slowly evolve to serve the organisation first, and customer last. Consequently, these customers are most likely to leave once they experience the breakdown in the relationship. Prudent organisations will remain vigilant of this and continuously ensure that their products, processes, and people truly serve their customers.